Frequently Asked Questions

Campus Comunications
Health & Welfare
Residence Life
Student Information

What type of phone service is available in Delhi?
Everyone seems to have a cell phone these days. But you should keep in mind that Delhi is in a rural area. So cell service is limited and sporadic. Cellular One and Verizon are currently the companies which provide the most dependable cell phone service in the Delhi area.

Students living on campus are assigned a phone number for their residence hall room. All rooms are equipped with phone jacks and voice mail capabilities. Students bring their own landline phones. Cordless phones that are 2.4Ghz (only) are not permitted. These interfere with Internet connections.

Students are strongly encouraged to bring a landline phone for their room and to set up their voice mail. Once set up, a student can check their voice mail from anywhere, on or off campus. Voice mail will be used by the college to send students in the residence halls important and urgent messages. Encourage your on-campus student to have a room phone and check their voice mail.

What is my student’s email address?
Every student receives a SUNY Delhi email address. Delhi email addresses go like this: First name initial, underscore, last name, last two numbers of your student ID @ stumail.delhi.edu. Important campus info is also sent via email.

Example: j_doe22@stumail.delhi.edu

What if I’m having difficulty getting in touch with my student?
If the student lives on campus and you’ve tried other means of making contact, the best bet is to contact the Residence Director of the hall where the student is residing.

RDs will give the message personally or leave a note on the student’s door asking them to phone home. They can often alleviate your worry by verifying the student’s presence on campus. All RDs have voice mail so if you cannot reach them directly you can leave a message. In the event of an emergency concerning any student, contact University Police at 607-746-4700.

Residence Director Phone Numbers
DuBois Hall: 607-746-4286
Gerry Hall: 607-746-4296
Murphy Hall: 607-746-4287
O’Connor Hall: 607-746-4292
Russell Hall: 607-746-4205
Catskill Hall: 607-746-4850

How does my student receive regular mail at SUNY Delhi?
Every student, whether they reside on campus or not, is assigned a mailbox to which they are given a key. The Student Mailroom is located on the second floor in Farrell Hall and each student has a four-digit box number. It is up to each student to visit the Student Mailroom in Farrell Hall during new student orientation to receive their mailbox key and box number. It is also the student’s responsibility to communicate their SUNY Delhi address with you. Mail that is larger than will fit in the student mailboxes are kept by the mailroom attendant who places a notice card in the student’s mailbox. The student mailroom is open Mon – Fri from 8 a.m. – 4 p.m., while college is in session. Students are encouraged to check their mailbox at least once a week as college business is also sent to all students’ campus addresses.

Student addresses will look like this:
John Doe
#1111 Farrell Hall, SUNY DELHI
2 Main Street Delhi, NY 13753

What’s the Parent Help Line?
The Parent Help Line is an on-campus phone service run under the auspices of the Student Life Division. Questions are fielded by a friendly professional Monday – Friday from 8 a.m. – 4:30 p.m. and voice messages are handled responsively. Call 607-746-4505 for the help line.

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Health & Welfare

Does my SUNY Delhi Student need special insurance coverage?
Health insurance is required of all full-time students. Students will automatically be enrolled and charged unless a waiver request form, identifying alternate coverage, is received in the office of Student Accounts. Contact Student Accounts for this form. Information about the student accident and health insurance is available from the College Association at Delhi (CADI), 607-746-4750 or Health Services, 607-746-4690.

What should my student do if they are ill?
If a student is ill they may come to the Student Health Service in Foreman Hall, Monday—Friday during regular hours. They will be screened by an RN and then given an appointment with a Nurse Practitioner or Physician if necessary. If students are sick on a weekend and it is an emergency, they should go to O’Connor Hospital. A private ambulance can be summoned by University Police if the student is too ill ride in a car.

Students in need of medication, should go to Health Services. Those residing on campus can also receive a Health Services note for the dining hall. This allows the ill student’s designee to use his/her ID for take-out meals, in those instances when the student is too ill to be out and about as usual .

What happens if a student has an extenuating personal circumstances come up during school?
Students should contact the Counseling Center. In the event that time is needed away from college, a Personal Leave of Absence may be granted in such circumstances as illness or other unusual personal hardship. Students must petition for such a leave through the Counseling Services Director.

What type of academic assistance is available to my student?
Each student is assigned an academic staff or faculty member within their program of study for the purpose of academic advising. The advisor’s name is provided at Orientation and meetings with advisors are held during the orientation program as well. Students are required to see their advisors several times throughout each semester to maintain communication with them during their attendance at the college.

Tutoring and other special serives are available at the Resnick Learning Center, located in the library. All students are encouraged to familiarize themselves with these services which support academic success and career planning.

Why has a “hold” been placed on my student’s account?
There are a variety of reasons a “hold” may be placed on a student’s account; generally because the college is missing important information from the student or a balance is owed on their account. Different departments handle resolving the “hold” based upon the nature of it (i.e. immunization – Health Services; off campus address – Records and Registration; balance owed – Student Accounts). Use the Quick Reference Directory to contact the appropriate department or call the Parent Help Line.

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Residence Life

How do we secure housing for our student?
To get a room assignment on campus, a student must complete and return a Residence Hall Contract and Request Form with a mandatory deposit of $100 no later than June 1st. Housing cannot be guaranteed after this cut-off date. To live in the residence halls, students must be full-time matriculated students with at least 12 credit hours per semester. The college reserves the right to remove students from residence who are not actively attending classes or have had sanctions imposed by Judicial Affairs.

What will my student need in their dorm room?
For the Housing Policy Guide and much more, contact Residence Life or visit www.delhi.edu/studentlife/residencelife/faqs.asp. FYI, State Law prohibits cooking in any room where people sleep. Microwaves and other cooking appliances are prohibited. Students can bring Micro-Fridges to their rooms however. You can find out more about renting one by contacting www.rentalcompanyone.com or call 800-423-9220.

How safe are a student’s belongings?
While the campus is very safe, the college does not accept responsibility for personal belongings. It is advised that students obtain alternate protection from personal property insurance. More information will be sent under separate cover or you can look online or contact Res Life.

What’s Res Net?
All residence hall rooms have wireless networking providing Internet access 24/7. No cables are needed, no dialup or ISP required and it doesn’t tie up the phone line. Students must set up an installation appointment by calling the ResNet office at 607-746-4009. More info is available at www.delhi.edu/cis/resnet.asp.

What if on-campus housing is filled?
Off-campus housing options can be found at: www.delhi.edu/studentlife/residencelife/
www.universityLoft.com
www.roommates.com
www.TheDailyStar.com

What if your student lives off campus, but not at home?
If your student is living off campus, but not at home, there is a mandatory meeting they must attend early in the semester. It is also very important that they register their off campus address with Records and Registration. Failing to do so can result in a “hold” being placed on their account.

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Student Information

What’s the best way to handle purchasing books?
By letting the Campus Store do the work for you, of course! Order books online at www.campusstore.delhi.edu or take advantage of the textbook pre-order program. At semester’s end, a buy-back program is also in place. Visit or contact the Campus Store for more information, 607-746-4760.

How can I access important information about my student on the Internet?
The Bronco Web is the on-line system that SUNY Delhi students use to: register for classes, see class schedule, manage their financial aid account, view final grades, monitor their student account information and even keep in touch with other alums after they’ve graduated. Parents can also use this valuable resource if they know their student’s Student ID or Social Security # plus six-digit PIN. You can access the Bronco Web by visiting www.delhi.edu/cis then clicking on the link for Bronco Web Online.

To find out the student’s class schedule
Go to www.cis.delhi.edu Click on CURRENT STUDENTS, then on INFORMATION SYSTEMS. Click on BRONCO WEB ONLINE REGISTRATION/FINANCIAL AID. Click on ENTER SECURE AREA. Click on USER ID; enter USER ID (SS # or Delhi ID); hit tab key or click on PIN. Enter your general student PIN; click on LOGIN. Click on STUDENT SERVICES & FINANCIAL AID (this takes you to the Student Main Menu). Click on REGISTRATION MENU. Click on SELECT TERM; select the term then click on SUBMIT TERM. Click on STUDENT DETAIL SCHEDULE or STUDENT SCHEDULE BY DAY AND TIME. Click on FILE, then on PRINT.

What if I’m seeking important information about my student without the Internet?
You are always welcome to call the Parent Help Line at 607-746-4505 or any campus department (see Quick Reference Directory). But, please be advised that certain information, such as your student’s grades, cannot be released to you (pursuant to The Family Educational Rights and Privacy Act of 1974) unless either a current tax return showing your student as a dependent is on file in Admissions or an Information Release Form has been completed by your student and is on file with Records & Registration. This form is available at www.delhi.edu/academics/provost/general_information_for_students.asp

What type of extra-curricular activities are offered?
The College’s award-winning student activity and leadership programs boasts over 70% participation in activities, intramurals and community service. Numerous events and activities are sponsored annually by Student Activities and by Residence Life. A strong athletic program offers over a dozen intercollegiate teams with nearly 300 student athletes.

What transportation options are available?
A good number of students bring their own vehicles to campus and must pay an annual parking fee of $100.00 plus tax. A parking decal is issued. Students must park in the designated areas or risk receiving a parking violation. Many students utilize the Pine Hill Trailways bus service. Other means of transportation are limited. Taxi service is sporadic.

The Campus Store now sells Trailways bus tickets Monday-Friday 8:00am-4:30pm and Saturday 12pm-4pm. There is also a bus stop right on campus near the Campus Store. For a complete schedule and pricing, call 1-800-858-8555 or log on to www.trailwaysny.com.

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