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College Catalog Fall 2006 - Spring 2007
Veterinary Technology Management - BBA

The Field

During the past two decades, with the advent of board certification of specialties in veterinary medicine, the nature and character of veterinary practice have changed. There has been a proliferation of multiple-veterinarian private practices, often encompassing a variety of specialties. These large group practices have provided a rich, challenging environment for well-trained and educated veterinary technicians. Also, these practices have created a demand for technicians who are not only knowledgeable about veterinary medicine, but also capable of managing the business aspects and lay personnel of a practice. With increasing economic pressure, even smaller, more routine veterinary practices have come to recognize the benefits of having a competent veterinary technician who also has management capabilities on staff. Such technicians in these practices free their employers from the day-to-day management of the practice, enabling the employers to function more fully as practicing veterinarians.

Industrial veterinary medicine, consisting of the commercial pharmaceutical industry, private and academic biomedical research institutions, and purely academic facilities, also has great demand for well-trained veterinary technicians and for technicians who can also function as animal resource managers. On-the-job training is not providing enough adequately trained managers to meet the needs of this aspect of veterinary medicine. Laboratory Animal Resource Managers face many challenges which include rapidly changing technology, regulations, and institutional policies. Managers that can effectively address these challenges are in tremendous demand.

The Instructional Program

The primary educational and career objective of the SUNY Delhi Bachelor of Business Administration in Veterinary Technology Management program is to graduate well-trained veterinary technicians who also possess business management capabilities. Thus there are two sets of goals and objectives for this program: one related to veterinary technician training, the other related to business and managerial training. The semester-by-semester layout of the curriculum below indicates how these two sets of goals and objectives have been integrated to provide graduates with the knowledge and skills necessary to compete successfully as veterinary technician managers in the exciting, evolving world of veterinary medicine.

Curriculum

SUNY Curriculum Code: 0599

Upper Division

First Semester

 Course No.

Course                                       

Cr. Hrs.

 VETM 205

Veterinary Human Resource Management 

 3 

 VETS 230

Primatology 

 3 

 VETM 305

Veterinary Supervision of Human Resources

3

 BUSI 310

Strategic Management

3

 COMM 300

Organizational Communications

3

 GOVT 300

Public Policy

3

 

Total

18

Second Semester

 Course No.

 Course                                       

Cr. Hrs.

 VETS 221

Breeding Colony Management 

 3 

 VETM 340

Veterinary Facility Management 

 3 

 BUSI 210

Business Law

3

 COMM 310

Argumentation and Debate

3

  ____ ___

General Education Elective

3

 

Total

15

Third Semester

 Course No.

Course

Cr. Hrs.

 VETM 320

Veterinary Management Law

3

 VETM 330

Client/Public Relations

3

 VETM 360

Veterinary Lab Animal Management

3

 BUSI 343

Individual Behavior in Organization

3

 ____ ___

General Education Elective

3

 

Total

15

Fourth Semester

 Course No.

Course

Cr. Hrs.

 VETM 310

Veterinary Application of Financial 
Planning/Marketing

3

 VETM 345

Veterinary Organization of Practice

3

 VETM 355

Veterinary Research Animal Management

3

 BUSI 255

Principles of Advertising

3

 ____ ___

General Education Requirement

3

 

Total

15

Summer Session: Technician Manager Internship 4 cr. hrs.

Upper-Division Requirement: 66 credit hours

Veterinary Technology Management Core

Upper Division

 Course No.

Course

Cr. Hrs.

 VETM 305

Veterinary Supervision of Human Resources

3

 VETM 310

Veterinary Application of Financial Planning, Strategic Management, and Marketing

3

 VETM 320

Veterinary Management Law

3

 VETM 330

Veterinary Client/Public Relations

3

 VETM 340

Veterinary Facility Management

3

 VETM 345

Veterinary Organization of Practice

3

 VETM 350

Technician Manager Internship

4

 VETM 355

Veterinary Research Animal Management

3

 VETM 360

Veterinary Laboratory Animal Management

2

 

Total

27

Veterinary Technology Management Core

Lower-Division

 Course No.

Course                                        

Cr. Hrs.

 VETM 205

Veterinary Human Resource Management

3

 VETS 221

Breeding Colony Management

3

 VETS 230

Primatology

3

 

Total

9

Arts and Science Core

Upper-Division

 Course No.

Course                                        

Cr. Hrs.

 COMM 300

Organizational Communications

3

 COMM 310

Argumentation and Debate

3

 GOVT 300

Public Policy

3

 ____ ___

General Education Requirement (300 level)

 3 

 

Total

12


 Business Management Core

Lower-Division

 Course No.

Course                                        

Cr. Hrs.

 BUSI 210

Business Law

3

 BUSI 255

Principles of Advertising

3

 

Total

6

Upper-Division

 Course No.

Course

Cr. Hrs.

 BUSI 310

Strategic Management

3

 BUSI 343

Individual Behavior in Organization

3

 

Total

6

Electives

 Course No.

Course                                         

Cr. Hrs.

 ____ ___

General Education Elective

3

 ____ ___

General Education Elective

3

 

Total

6

Total Credit Hours: 66

Admissions Requirements

Prerequisites

  1. Completion of an AVMA-accredited program of Veterinary Technology with a minimum grade point average of C (77%) or better.
  2. Completion of prerequisite courses for the higher-level Liberal Arts, Business Management, and Veterinary Technology courses including:
    • Computer Applications 3 credit hours
    • Accounting 3 credit hours
    • Public Speaking 3 credit hours
    • Marketing 3 credit hours
    • Psychology 3 credit hours
    • Economics 3 credit hours
  3. A grade of C (2.00 on a 4.00 scale) or higher for Veterinary Technology courses is required for transfer; only grades of C or higher for all other courses will be accepted for transfer.
  4. Licensed Veterinary Technician
  5. Completion of an on-campus interview and discussion of the program.
  6. Be a licensed Veterinary Technician; or be licensed eligible (having passed or qualified to sit for the VTNE/LVT exam; or be a certified Surgical Research Technician (SRT) with an A.A.S. degree; or be a Laboratory Animal Technologist (AALAS, LATG) with an A.A.S. degree.

Program Objectives

A graduate of the Veterinary Technology Management B.B.A. program should be able to:

  1. Demonstrate competence in all program objectives of the SUNY Delhi A.A.S. in Veterinary Science Technology program.
  2. Demonstrate skills in leadership, team building, problem solving, conflict resolution, organization, and time management.
  3. Demonstrate communication skills including: verbal, written, listening, and public speaking. Create a simple mission statement that is effective in communicating the facility purpose and direction, providing a framework for facility and employee performance, customer information, marketing strategies, and planning direction.
  4. Manage human resources including skills in hiring, scheduling, training, motivating, evaluating, disciplining, and discharging employees. Create job descriptions and employee manuals.
  5. Manage and oversee facility finances including accounts receivable, accounts payable, general ledger, and payroll. Prepare financial reports for supervisors, external financial institutions, and legal entities. Organize, analyze, and compare facility financial data. Create future projections and budgets to assist in short- and long-range planning.
  6. Measure, modify, and improve client and customer satisfaction. Respond to customer complaints. Educate clients and customers about facility services.
  7. Develop, distribute, and evaluate client grief program.
  8. Manage a cost-effective inventory-control program including consideration of: rollover; sales representatives; cost-saving opportunities; ordering, storing, recording, pricing, and dispensing products and medications.
  9. Maintain facility equipment and physical space. Establish and evaluate protocols for operation and maintenance of facility equipment. Develop cost-effective replacement and improvement plans. Create, coordinate, and evaluate a facilities maintenance plan.
  10. Assist in creating and maintaining a safe working environment. Manage MSDS forms; manage medical and hazardous material procurement, storage, use, and disposal. Develop emergency, disaster, hazard, and safety communication plans for the institution.
  11. Create, manage, and evaluate a cost-effective insurance program to manage facility risk.
  12. Maintain an appropriate program for safe and cost-effective purchase, storage, handling, use, recording, and disposal of controlled substances reporting to local, state, and federal agencies.
  13. Assist in facility planning. Develop strategies to evaluate and measure demographics, predict needs for new services and products as well as predict changes in the amount of need for services and products currently provided.
  14. Assist in developing a marketing plan to inform clients and potential clients of products and services, both new and current, that your institution offers. Develop marketing strategies that take advantage of Web sites, e-mail, and other forms of both traditional and unconventional advertisement.
  15. Create and communicate SOP's (standard operational procedures) for all procedures of the facility's operation.

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Last Updated: 8/3/08