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Policies and Procedures

Grievance Procedure


Course Substitutions

Service Animals


Grievance Procedure

A student who believes he or she has not received reasonable accommodations or adequate accessibility to the technology environment should attempt to resolve the dispute informally beginning with the Coordinator of the Access and Equity Services. Every effort will be made to resolve the situation as expeditiously as possible. If a remedy is not reached after consultation with the faculty or other staff as appropriate, the student should submit a complaint in writing to the head of the respective department and then the Provost. This follows the College Grievance Procedure as outlined in the Student Handbook.​



To receive accommodations, students must:

Identify the disability. Students may self-identify at any time, but it is advisable to do at the beginning of the semester. The Coordinator of Access and Equity Services for Students with Disabilities is the designated campus contact for students with disabilities. If identification is made to another staff or faculty member, he or she should notify the Coordinator and advise the student to contact the Coordinator.

Provide the Coordinator with current, appropriate documentation of the disability, prepared by a qualified professional. If you need more information about requirements please see Documentation Requirements. In addition to individual requirements for a specific disability, all documentation must identify the nature of the disability, how the disability will limit participation in course, programs, services, employment, or activities, and the need for specific accommodations. Secondary school Individual Education Plans (IEPs) are not sufficient by themselves as documentation at the postsecondary level. Depending on the information contained, an IEP may provide a portion of the necessary documentation and may serve to identify previously utilized accommodations.

Two weeks prior to each semester, a contract will be sent to the student’s email. Once signed and returned, students will be sent their letters of academic accommodations which they need to print. Students are responsible for giving these to the instructor of each course in which he or she plans to use any accommodations.

Any recommended accommodations such as electronic books should be requested at the start of every semester to ensure they have the necessary tools for classes. We will do our best to obtain the books requested within a 15 day time frame. If for some reason we cannot obtain the text from the publisher we may ask for your copy of the text to cut and create electronically in house.

The college encourages students to meet with faculty members early in the semester during office hours to discuss specific needs and method(s) for accommodation of those needs within a particular course. For online courses please refer to online student services.

The need for accommodation is not negotiable, but there may be alternate ways to accommodate a particular need. If a student and faculty member are unable to agree on the method of accommodation, consult with the Coordinator of Services for Students with Disabilities. The college is committed to providing all reasonable accommodations for students while maintaining academic standards of excellence.

If a faculty member believes that an accommodation will substantially alter the fundamental objectives of a course or program, he or she should immediately consult with the Coordinator of Services for Students with Disabilities.

Students with disabilities have the right to:

• full and equal access to and the opportunity to participate in all programs, services, and activities of SUNY Delhi; 
• be evaluated based on ability, not disability; 
• reasonable accommodations and academic adjustments and appropriate auxiliary aids and services determined on a case-by-case basis; 
• privacy and to not have confidential information released without consent except as permitted or required by law; 
• information and course materials readily available in accessible formats.

Students with disabilities have the responsibility to:

• meet college, course, and program qualifications and maintain essential institutional standards for academic standing, courses, programs, services, employment, and activities; 
• identify, in a timely manner, as a person with a disability to the Coordinator of Services for Students with Disabilities when an accommodation is desired and to seek information, counsel, and assistance as needed; 
• provide, in a timely manner, current, relevant, appropriate documentation from a qualified professional; 
• follow published procedures for obtaining reasonable accommodations, academic adjustments, and/or auxiliary aids and services; 
• abide by the Student Code of Conduct in the same manner as all students.

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Course Substitution


Course Substitution Policy for Students with Disabilities

Gaining approval for a course substitution places responsibility upon the student. Therefore, it is recommended that the student initiate the request early in his/her academic career.  Course requirements for degrees granted by SUNY Delhi are designed to provide a comprehensive education in the student's major field of study. In awarding a degree, SUNY Delhi is recognizing the satisfactory completion of a set of courses it deems representative of the academic standards it upholds. In addition, all admitted students are regarded as otherwise qualified to participate in any program of academic study with or without reasonable accommodations. Therefore, students with documented disabilities are not excused from degree or specific program or curriculum requirements (see Academic Policy 1.34-3).

However, in some limited circumstances, substitution of a course requirement may be determined to be a reasonable and appropriate accommodation for a student with a properly documented disability. An accommodation of this nature is considered only when it has been confirmed that the student's disability makes completion of the requirement impossible. Consideration of a course substitution is done on a case-by-case basis.

It will be necessary for the student to have declared a major before the request can be considered. This will allow a determination to be made as to whether or not the requested course substitution represents a fundamental alteration in the chosen field of study. SUNY Delhi retains the right to revoke a substitution in the event that the student changes majors. 

The final decision regarding a course substitution will rest with the appropriate Division Dean/Department Chair.

A student with a disability who wishes to request a course substitution as a reasonable accommodation is expected to:

  1. Submit the appropriate written documentation verifying a disability that substantially limits the skills required for the successful completion of the required course. The documentation should be submitted to the Coordinator of Services for Student with Disabilities, Resnick Learning Center.  The Coordinator will communicate a student‘s verification of a disability to the students academic advisor.
  2. Consult with their academic advisor, to identify an appropriate course of action; course substitution or waiver, and to complete a Substitution or Waiver Form.   
  3. Submit completed Substitution or Waiver Form to their Division Dean/Department Chair for approval.
  4. The students Division Dean/Department Chair will provide the student with a determination of their decision within thirty days of submission. If a student‘s request is denied for any reason the Division Dean/Department Chair must complete the Statement of Justification for Denial on the Substitution or Waiver Form.

If the petition is not considered to be a reasonable accommodation and as a result, is denied, the student has the right to appeal the decision by following the Redress of Student Complaint process (Academic Policy, 1.367).

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Service Animals

SUNY Delhi complies with the Americans with Disabilities Act (ADA) in allowing use of service animals for students, staff and visitors. Service animals are animals specifically trained to assist people with disabilities in the activities of normal living. The ADA, as amended in 2008, defines a service animal as: “any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability. Other species of animals, whether wild or domestic, trained or untrained, are not service animals for the purposes of this definition. The work or tasks performed by a service animal must be directly related to the handler's disability. Examples of work or tasks include, but are not limited to, assisting individuals who are blind or have low vision with navigation and other tasks, alerting individuals who are deaf or hard of hearing to the presence of people or sounds, providing non-violent protection or rescue work, pulling a wheelchair, assisting an individual during a seizure, . . . retrieving items such as medicine or the telephone, providing physical support and assistance with balance and stability to individuals with mobility disabilities, and helping persons with psychiatric and neurological disabilities by preventing or interrupting impulsive or destructive behaviors. The crime deterrent effects of an animal's presence and the provision of emotional support, well-being, comfort, or companionship do not constitute work or tasks for the purposes of this definition. 

For an individual to qualify for having a service animal on campus:

  1. he or she must have a disability as defined by the ADA and
  2. the accompanying animal must be trained to do specific tasks for the qualified individual.

A service animal meeting the above definition is not required to be licensed or certified by a state or local government or animal training program. Pets, comfort animals and therapy animals are not allowed in any campus buildings under the pets on campus policy. (See University Policy 2.8, Pets on Campus.)

Students who require the use of a service animal on campus should first contact the Coordinator of Services for Students with Disabilities to register as a student with a disability. 



University Community:

What are some basic etiquette rules when around service animals and their handlers?

Under what circumstances can a service animal be asked to leave or not allowed participation on campus?

What needs to happen if a service animal is behaving aggressively towards their handler or others, or if a handler or other students is behaving aggressively towards a service animal?

What if another student or a faculty or staff member has severe allergies around animal dander?

What should a handler do if he/she has concerns about his or her ability to use a service animal to access campus facilities and programs?

Department of Justice Revised ADA Regulations Implementing Title II and Title III, Federal Register, September 15, 2010 (Volume 75, Number 178).

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Last Updated: 3/26/14