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Veterinary Technology Management - B.B.A
Program Objectives

Veterinary Technology Management – B.B.A. Degree
SUNY Curriculum Code: 1742

The primary educational and career objective of the SUNY Delhi Bachelor of Business Administration in Veterinary Technology Management program is to graduate technicians who possess business management capabilities.  The semester-by-semester layout of the curriculum below indicates how this goal has been integrated to provide the technician with the knowledge and skills necessary to compete successfully as a technician manager in the exciting, evolving world of veterinary and laboratory animal medicine.

Program Objectives

As a graduate of the Veterinary Technology Management B.B.A. program you will be able to:

1. Demonstrate skills in leadership, team building, problem solving, conflict resolution, organization, and time management.
2. Demonstrate communication skills including verbal, written, listening and public speaking. Create a simple mission statement that is effective in communicating the facility purpose and direction, providing a framework for facility and employee performance, customer information, marketing strategies, and planning direction.
3. Manage human resources including skills in hiring, scheduling, training, motivating, evaluating, disciplining and discharging employees. Create job descriptions and employee manuals.
4. Manage and oversee facility finances including accounts receivable, accounts payable, general ledger and payroll. Prepare financial reports for supervisors, external financial institutions and legal entities. Organize, analyze and compare facility financial data. Create future projections and budgets to assist in short- and long-range planning.
5. Measure, modify and improve client and customer satisfaction. Respond to customer complaints. Educate clients and customers about facility services.
6. Develop, distribute and evaluate a grief management program.
7. Manage a cost-effective inventory-control program including consideration of rollover; sales representatives; cost-saving opportunities; ordering, storing, recording, pricing and dispensing products and medications.
8. Maintain facility equipment and physical space. Establish and evaluate protocols for operation and maintenance of facility equipment. Develop cost-effective replacement and improvement plans. Create, coordinate and evaluate a facilities maintenance plan.
9. Assist in creating and maintaining a safe working environment. Manage MSDS forms; manage medical and hazardous material procurement, storage, use and disposal. Develop emergency, disaster, hazard, and safety communication plans for the institution.
10. Create, manage and evaluate a cost-effective risk management program.
11. Maintain an appropriate program for safe and cost-effective purchase, storage, handling, use, recording and disposal of controlled substances reporting to local, state and federal agencies.
12. Assist in facility planning. Develop strategies to evaluate and measure demographics; predict needs for new services and products as well as predict changes in the amount of need for services and products currently provided.
13. Assist in developing a marketing plan to inform clients and potential clients of products and services, both new and current, that your institution offers. Develop marketing strategies that take advantage of Web sites, e-mail and other forms advertisement.
14. Create and communicate SOP's (standard operational procedures) for all procedures of the facility's operation including Institutional Animal Care and Use Committee compliance.