Frequently Asked Questions

 

Campus Communications

How does my student receive regular mail at SUNY Delhi?
All students have a mailbox on campus. New students are assgined their mailbox number and combination at the Student Mailroom during orientation. It is also the student's responsibility to communicate their correct SUNY Delhi address to you. Mail that is larger than  student mailboxes are kept by the mailroom attendant, who places a notice card in the student's mailbox. The student mailroom is open Mon - Fri from 8 a.m. - 4 p.m., while college is in session. Students are encouraged to check their mailbox frequently as college business is sent to all students' campus addresses.

NEW Student addresses: 
    John Doe 
    649 Bronco Drive, #XXXX
    Delhi, NY 13753-4450

** Please do not add "PO Box" or "PO" or "Box" in front of the four-digit number.
** Address should read as stated above - pound sign and student's four-digit number. 

What type of phone service is available in Delhi?
Cellular One and Verizon are currently the companies which provide the most dependable cell phone service in the Delhi area. Please keep in mind that Delhi is in a rural area and cell service can be limited and sporadic.

Students living on campus are assigned a phone number for their room. All rooms are equipped with phone jacks and voice mail capabilities. Students bring their own landline phones.
Please note: Cordless phones that are 2.4Ghz (only) are not permitted as these interfere with Internet connections.

Students are strongly encouraged to bring a landline phone for their room and to set up their voice mail. Once set up, a student can check their voice mail from anywhere, on or off campus. Voice mail will be used by the college to send students important and urgent messages. Encourage your student to have a room phone and check their voice mail.

What if I'm having difficulty getting in touch with my student?
If the student lives on campus and you've tried other means of getting in touch, please contact the Residence Director (RD) of the hall where the student is residing.

RD's will give the message personally or leave a note on the student's door asking them to phone home. They can often alleviate your worry by verifying the student's presence on campus. All RD's have voice mail so if you cannot reach them directly you can leave a message. In the event of an emergency concerning any student, contact University Police at 607-746-4700.

     Residence Director Phone Numbers
     DuBois Hall: 607-746-4286
     Gerry Hall: 607-746-4296
     Murphy Hall: 607-746-4287
     O'Connor Hall: 607-746-4292
     Russell Hall: 607-746-4282
     Catskill Hall: 607-746-4850
     Riverview Honors Townhouses:  607-832-4100

What is the Parent Help Line?
The Parent Help Line is an campus phone service run under the auspices of the Student Life Division. Questions are fielded by a friendly professional Monday - Friday from 8:30 am - 4:00 pm and voice messages are handled responsively. Call 607-746-4505 for the Parent Help Line.

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Health & Welfare 
 

Does my SUNY Delhi Student need special insurance coverage?
The Student Health Insurance Waiver must be completed annually - College policy requires that all full-time students purcahse a student accident and health insurance plan, unless they can prove they have equivalent coverage. All students are autotmatically billed for the College's Student Health Insurance plan at the beginning of the fall semester. Information about the student accident and health insurance is available from Counseling & Health Services, 607-746-4690.
NOTE: The College is not liable for expenses incurred as a result of accidents of injuries related to College programs or on College property.

What should my student do if they are ill?
Your student should go to the Counseling & Health Services center in Foreman Hall Monday-Friday during regular hours. The clinic is open till 6 pm four nights a week. They will be screened by an RN and given an appointment with a Nurse Practitioner or Physician if necessary. If students are sick on a weekend and it is an emergency, they should go to O'Connor Hospital. If your student is unable to get there on their own, we encourage them to take Bronco Bus or Riverview Shuttle. If necessary, a private ambulance can be requested by University Police.

Students in need of medication should go to Counseling & Health Services. Those residing on campus can also receive a note for the dining hall. This allows the ill student's designee to use his/her ID for take-out meals, in those instances when the student is too ill to be out and about as usual.

What happens if a student has an extenuating personal circumstances come up during school?
Students should contact Counseling & Health Services. In the event that extended time is needed away from college, a Personal Leave of Absence may be granted in such circumstances as illness or other unusual personal hardship. Students must petition for such a leave through the Counseling & Health Services Director.

What type of academic assistance is available to my student?
Each student is assigned an Academic Advisor within their program of study. The advisor's name is provided at orientation and initial meetings with advisors are held during orientation. Students are required to see their advisors several times throughout each semester and to maintain communication with them during their attendance at the college.

Tutoring and other special services are available at the Resnick Learning Center, located in the Resnick Library. All students are encouraged to familiarize themselves with these services which support academic success and career planning.

Why has a "hold" been placed on my student's account?
There are a variety of reasons a "hold" may be placed on a student's account; generally because the college is missing important information from the student or a balance is owed on their account. Different departments handle resolving the "hold" based upon the nature of it (i.e. immunization - Health Services; off campus address - Registrar's Office; parking violation - University Police). Log into Bronco web with your students 800 number and pin. Go to students, then to Student Records, then to view holds. You can also contact the office of Student Financial Services with further questions.

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Residence Life  

How do we secure housing for our student?
To get a room assignment on campus, a new student upon acceptance must pay a mandatory deposit of $100 (this is separate from the $50 tuition deposit) and complete the online housing contract. On-campus housing cannot be guaranteed after June 1st. To live in the residence halls, students must be full-time matriculated students with at least 12 credit hours per semester. The college reserves the right to remove students from residence who are not actively attending classes or have had sanctions imposed by Judicial Affairs. Detailed information on the room assignment process can be found at the Student Housing page.

What will my student need in their residence hall room?
For the Housing Policy Guide and much more, visit the Residence Life page.

How safe are a student's belongings?
While the campus is very safe, the college does not accept responsibility for personal belongings. Generally, a family homeowner's insurance or renter's policy may provide coverage for student belongings. The College strongly recommends that each student purchase property insurance to protect their electronics and belongings from damage, theft and fire. For more information visit the National Student Services, Inc. webpage or call (800) 256-6774.  

What's Bronco Wireless?
Wireless Internet Access is available 24/7 in main areas, conference rooms, classrooms and residence quarters of all buildings on the Main Campus. Students must set up an installation appointment by calling the Technology Help Desk at 607-746-4835 or stopping by the office, 315 Bush Hall. Visit the Computer Information Systems page for more information.

What if on-campus housing is filled?
Off-campus housing options can be found on the Residence Life page.

What if your student lives off campus, but not at home?
Each fall, there is a mandatory meeting for all students living locally which they must attend. It is also very important that students register their off campus address with the Registrar's Office. Failing to do so can result in a "hold" being placed on their account.

Who should I call if I cannot reach the Resident Hall Director?
Contact the Residence Life Office at 607-746-4630.

What if I have more questions for Residence Life?
Visit the Residence Life webpage or contact the Residence Life Office at 607-746-4630.

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Student Information  

My son/daughter has just been accepted to SUNY Delhi, now what?
Follow this Accetpted Student guideline located on the Enrollment Services page.

What's the best way to handle purchasing books?
Order books and other merchandise around the clock from the Barnes & Noble Campus Store, located in the Farrell Student & Community Center. Be sure to take advantage of the textbook pre-order program! The bookstore offers friendly service, competative pricses and a year-round buy-back program. Visit today or call 607-746-4760 for more information.

How can I access important information about my student on the Internet?
Bronco Web is the on-line system that SUNY Delhi students use to: register for classes, review their class schedule, manage their financial aid account, view final grades, monitor student account information and even keep in touch with other alums after they've graduated. Parents can also use this valuable resource if they know their student's Student ID or Social Security # plus six-digit PIN. You can access the Bronco Web by visiting Delhi Logins then clicking on the link for Bronco Web Online.

To find out the student's class schedule
Go to Delhi Logins, Click on BRONCO WEB ONLINE. Click on ENTER SECURE AREA. Click on USER ID; enter USER ID (SS # or Delhi ID); hit tab key or click on PIN. Enter your general student PIN; click on LOGIN. Click on STUDENT SERVICES & FINANCIAL AID (this takes you to the Student Main Menu). Click on REGISTRATION MENU. Click on SELECT TERM; select the term then click on SUBMIT TERM. Click on STUDENT DETAIL SCHEDULE or STUDENT SCHEDULE BY DAY AND TIME. Click on FILE, then on PRINT.

What if I'm seeking important information about my student without the Internet?
You are always welcome to call the Parent Help Line at 607-746-4505 or any campus department (see Quick Reference Directory). But, please be advised that certain information, such as your student's grades, cannot be released to you (pursuant to The Family Educational Rights and Privacy Act of 1974) unless an Information Release Form has been completed by your student and is on file with Registrar's Office. Student Information Release Forms are available in the Registrar's Office, 124 Bush Hall and must be signed by the student.

What type of extra-curricular activities are offered?
The College's award-winning student activity and Leadership Opportunity programs boasts over 70% participation in activities, intramurals and community service. Numerous events and activities are sponsored annually by Student Activities , Residence Life, Athletics and Intramurals. A strong athletic program offers over a dozen intercollegiate teams with nearly 300 student athletes.

What transportation options are available?
Students who bring vehicles to campus and must pay an annual parking fee of $150.00 plus tax. A parking decal is issued by University Police. Please review Parking Information for full details of parking regulations and fees.
Please note: ALL vehicles parked on campus must be registered with University Police or be at risk of receiving a parking violation.

The Bronco Bus and Riverview Shuttle are two free campus property and village transportation services provided by the college. Schedules are posted on the Current Student website as well as throughout campus.

For off-campus transportation many students utilize the Pine Hill Trailways bus service. The Barnes & Noble Campus Store campus sells Trailways bus tickets Monday - Fridays 8:30 am - 4:30 pm. For a complete schedule and pricing, call 1-800-858-8555 or visit Trailways.

Who should I talk to about requesting a transcript?
The Registrar's Office issue transcripts. In addition to the tradition transcript, the office of Student Activities along with the College Union offers a Co-Curricular Transcript which includes activites, awards, accomplishments, and honors received at SUNY Delhi.

How do I add Bronco Bucks, Delhi Dollars or Print Points to my students ID?
Visit delhi.managemyid.com and click on Guest Deposit from the menu on the left.  You'll need your students 800 number, then you will be able to choose to add Delhi Dollars, Bronco Bucks or Print Points and the amount you want to add.  The minimum about to add is $25. Click next and enter in your credit card information and process the request. Our CADI Parent Information page has step by step directions for you to follow. If you have any questions, please call the CADI office at (607) 746-4750 and they can help.

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Visiting Delhi
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Parent Help Line
Need Assistance? 
Call the Parent Help Line:
(607) 746-4505

The Parent Help Line is sponsored 
by the Division of Student Life.

Last Updated: 8/12/13