Important billing information    

• When will I receive a bill?  
• Why is there no aid on my bill?
• When is my bill due?
• How do I pay my bill?
• I need to talk to someone about my bill.  Who do I call?
• What are the office hours for Student Accounts and Financial Aid?
• Waive Health Insurance

 When will I receive a bill?

• Spring 2013 bills for new and returning students who have a schedule are available on the Bronco Web.

• Bills are due January 25th.   top

Why is there no aid on my bill?

There are several reasons.  Here are the most common problems

1. You do not have a completed 2012 -2013 FAFSA on file at SUNY Delhi. 
   • File your FAFSA immediately at www.fafsa.ed.gov. 
   • Verify that SUNY Delhi is listed, federal school code 002857.
2. SUNY Delhi received your FAFSA data, but it was incomplete or we have requested additional information. 
   • Go to the Bronco Web 
   • Login using your social security number and your six digit Delhi PIN
   • Choose
     • Financial Aid
     • then Eligibility
     • and then Student Requirements
       • Select the current aid year
       • Review the outstanding requirements
       • Submit the information as soon as possible.
3. You did not accept your loans on the Bronco Web.
4. You accepted your loans on the BroncoWeb but did not complete the Master Promissory Note (loan application) online at www.studentloans.gov
5. You did not complete your Stafford loan Entrance Counseling. Select Stafford entrance and follow the directions.
6. Your parent did not complete the PLUS Request Process or the Master Promissory Note (loan application) online at www.studentloans.gov.
7. You did not file your TAP application.  You can file your TAP application at http://www.tapweb.org.  If you are unsure if you filed your TAP application, you can check your status at www.hesc.com  
8. You are not making Satisfactory Academic Progress (SAP).  Returning students who lost financial aid eligibility at the end of the Spring 2012 semester due to SAP were notified by campus email of their status.  The email included instructions for appealing the decision.

 Other important information:

• If an agency is paying your bill or giving you a scholarship, you must send confirmation to Student Financial Services Office on agency letterhead, detailing the amount of the award, a contact name and phone number.
• Work Study awards do not count toward your bill.  You earn the funds by working in a job on campus.
• Educational Opportunity Program (EOP) funds do not count toward your bill.  You will receive those funds directly from the EOP office.  Details regarding the EOP program were sent to students who have been accepted into the program.      top

When is my bill due?

Your bill must be paid by the due date or January 25th, whichever is earlier.  top

How do I pay my bill?

1. Mail a check or money order payable to SUNY Delhi to: SUNY Delhi Student Accounts, 2 Main Street, Delhi, NY 13753.  Please include the student's name and SUNY Delhi ID number on the check.
2. Pay by credit card
1. Online using Quikpay 
2. By phone at 607-746-4570.  By mail - fill out the credit card information box on the bill you download and print and mail it to Student Accounts
3. Join the FACTS payment Plan        top

I need to talk to someone about my bill.  Who do I talk to?

For questions about your financial aid or paying your balance due, call Student Financial Services at 607-746-4570.  You may also email your financial aid questions to financialaid@delhi.edu and questions about paying your balance due, items on your bill, or using FACTS, to studentaccounts@delhi.edu                                           top 

What are the office hours for Student Financial Services?

Normal business hours are Monday  8:30 a.m. - 4:30 p.m, Tuesday 9:30 a.m. - 4:30 p.m. Wednesday - Friday  8:30 a.m. - 4:30 p.m

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