College Catalog Fall 2011 - Spring 2012
Veterinary Technology Management: Distance Learning Online - BBA

The Field

During the past two decades, the advent of board certification of specialties in veterinary medicine has changed the nature and character of the veterinary practice. There has been a proliferation of multiple-veterinarian private practices, often encompassing a variety of specialties. These large-group practices have provided a rich, challenging environment for well-trained and educated veterinary technicians. They have also created a demand for technicians who are not only knowledgeable about veterinary medicine, but who are also capable of managing the business aspects and personnel of a practice. With increasing economic pressure, even smaller, more routine veterinary practices recognize the benefits of having a competent veterinary technician who also has management capabilities. Such technicians free their employers from the day-to-day management of the practice, enabling the employers to function more fully as practicing veterinarians.

In addition, industrial veterinary medicine--the commercial pharmaceutical industry, private and academic biomedical research institutions, and purely academic facilities--also has great demand for well-trained veterinary technicians who can also function as animal-resource managers. Laboratory-animal resource managers face many challenges, including rapidly changing technology, regulations, and institutional policies. On-the-job training is not providing enough adequately trained managers to meet the needs of this aspect of veterinary medicine, so managers who can effectively address these challenges are in tremendous demand.

The Instructional Program

The SUNY Delhi Bachelor of Business Administration (B.B.A.) in Veterinary Technology Management program is offered entirely online.

The primary educational and career objective of this program is to graduate technicians who possess business management capabilities while offering the most flexibility to students taking the course work. This program provides the technician with the knowledge and skills necessary to compete successfully as a technician/manager in the exciting, evolving world of veterinary and laboratory-animal medicine.

Curriculum

SUNY Curriculum Code: 1742

REQUIREMENTS:

VETERINARY TECHNOLOGY MANAGEMENT REQUIRED CORE
(MUST BE TAKEN ONLINE FROM SUNY DELHI):

Lower Division Courses

 Course No.

 Course

Cr. Hrs.

VETS 222 INT

Breeding Colony Management Lecture

2

VETS 282 INT

Primatology I

1
 

Total

3

Upper Division Courses

 Course No.

 Course

Cr. Hrs.

VETM 301 INT

Orientation to On-line BBA Veterinary Technology 

1

VETM 306 INT

Veterinary Technology Human Resource Management

3

VETM 307 INT

Veterinary Supervision of Human Resources

3

VETM 310 INT

Veterinary Applications of Strategic Planning, Financial 
Planning, and Marketing

3

VETM 320 INT

Veterinary Management Law

3

VETM 330 INT

Veterinary Client/Public Relations

3

VETM 340 INT

Veterinary Facility Management                 

3

VETM 345 INT

Veterinary Organization of Practice

3

VETM 350 INT

Technician Manager Internship

4

VETM 360 INT

Veterinary Laboratory Animal Management

3

VETM 361 INT

Veterinary Research Animal Management 3
  Total  32

LIBERAL ARTS AND SCIENCES UPPER-DIVISION CORE:

Course No.

Course

Cr. Hrs.

COMM 300 INT

Organizational Communication

3

GOVT 300 INT

Public Policy

3

PSYC 300 INT

Organization Psychology

3

 

 Total

9

BUSINESS MANAGEMENT CORE: 

Lower Division Courses

Course No.

Course 

Cr. Hrs.

BUSI 210 INT

Business Law I

3

BUSI 255 INT

Principles of Advertising

3
  Total 6

Upper Division Courses

Course No.

Course 

Cr. Hrs.

BUSI 310 INT

Strategic Management

3

BUSI 343 INT

Individual Behavior in Organization

3
  Total 6

 

Admissions Requirements

To be eligible for consideration, the following prerequisites must be met:

 

Student Learning Outcomes

A graduate of the Veterinary Technology Management: Distance Learning Online B.B.A. degree program will be able to do the following:

  1. Demonstrate skills in leadership, team building, problem solving, conflict resolution, organization, and time management.
  2. Demonstrate communication skills, including verbal, written, listening, and public speaking. Create a simple mission statement that is effective in communicating the facility purpose and direction which provides a framework for facility and employee performance, customer information, marketing strategies, and planning direction.
  3. Manage human resources, including skills in: hiring, scheduling, training, motivating, evaluating, disciplining, and discharging employees. Create job descriptions and employee manuals.
  4. Manage and oversee facility finances, including: accounts receivable, accounts payable, general ledger, and payroll. Prepare financial reports for supervisors, external financial institutions, and legal entities. Organize, analyze, and compare facility financial data. Create future projections and budgets to assist in short- and long-range planning.
  5. Measure, modify, and improve client and customer satisfaction. Respond to customer complaints. Educate clients and customers about facility services.
  6. Develop, distribute, and evaluate a grief-management program.
  7. Manage a cost-effective inventory-control program, including: consideration of rollover; sales representatives; cost-saving opportunities; ordering, storing, recording, pricing, and dispensing products and medications.
  8. Maintain facility equipment and physical space. Establish and evaluate protocols for operation and maintenance of facility equipment. Develop cost-effective replacement and improvement plans. Create, coordinate, and evaluate a facilities maintenance plan.
  9. Assist in creating and maintaining a safe working environment: manage MSDS forms; manage medical and hazardous material procurement, storage, use, and disposal; develop emergency, disaster, hazard, and safety communication plans for the institution.
  10. Create, manage, and evaluate a cost-effective risk-management program.
  11. Maintain an appropriate program for safe and cost-effective purchase, storage, handling, use, recording, and disposal of controlled substances; reporting to local, state, and federal agencies.
  12. Assist in facility planning: develop strategies to evaluate and measure demographics; predict needs for new services and products; as well as predict changes in the amount or need for services and products currently provided.
  13. Assist in developing a marketing plan to inform clients and potential clients of new and current products and services that your institution offers. Develop marketing strategies that take advantage of websites, e-mail, and other forms of advertisement.
  14. Create and communicate SOPs (standard operational procedures) for all procedures of the facility's operation, including Institutional Animal Care and Use Committee compliance.

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SUNY Delhi
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Delhi, NY 13753

Last Updated: 5/12/11