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College Catalog Fall 2013 - Spring 2014

Veterinary Technology Management: Distance Learning Online - BBA

The Instructional Program

The SUNY Delhi Bachelor of Business Administration (B.B.A.) in Veterinary Technology Management program is offered entirely online.

The primary educational and career objective of this program is to graduate technicians who possess business management capabilities while offering the most flexibility to students taking the course work. This program provides the technician with the knowledge and skills necessary to compete successfully as a technician/manager in the exciting, evolving world of veterinary and laboratory-animal medicine.

Minimum Requirements to be Considered for Admission



SUNY Curriculum Code: 1742

SUNY General Education Requirements:  Course work taken must include six of the General Education (GE) requirements (total of 18 credits) as follows:

An up-to-date list of all approved SUNY Delhi GE courses can be found on the Current Students page at


Major Courses Required - 71 credit hours

Veterinary Technology Management Required Core - 35 credit hours

Course No. Course Cr. Hrs.
VETM 301 Orientation to On-line BBA Veterinary Technology
VETM 302 Laboratory Animal Species 3
VETM 306 Veterinary Technology Human Resource Management
VETM 307 Veterinary Supervision of Human Resources
VETM 310 Veterinary Applications of Strategic Planning, Financial 
Planning, and Marketing
VETM 320 Veterinary Management Law
VETM 330 Veterinary Client/Public Relations
VETM 340 Veterinary Facility Management
VETM 345 Veterinary Organization of Practice 3
VETM 350 Technician Manager Internship 4
VETM 360 Veterinary Laboratory Animal Management 3
VETM 361 Veterinary Research Animal Management

Required Courses that can be taken from SUNY Delhi or Empire State College
- 24 credit hours

Course No. Course Cr. Hrs.
ACCT 115 Financial Accounting 3
ACCT 125 Managerial Accounting 3
BUSI 210 Business Law I
BUSI 245 Principles of Marketing 3
BUSI 255 Principles of Advertising or Marketing Communicatin Sales Promotion 3
BUSI 310 Strategic Management 3
BUSI 343 Individual Behavior in Organization
ECON ___ Introductory Macroeconomics or Introductory Microeconomics 3

General Education/Liberal Arts Courses Required - 12 credit hours

Course No. Course Cr. Hrs.
COMM 300 Organizational Communication
COMM 310

Argumentation and Debate or Communication Analysis

GOVT 300 Public Policy 3
PSYC 300 Organization Psychology 3


Student Learning Outcomes

A graduate of the Veterinary Technology Management: Distance Learning Online B.B.A. degree program will be able to do the following:

    1. Demonstrate skills in leadership, team building, problem solving, conflict resolution, organization, and time management.
    2. Demonstrate communication skills, including verbal, written, listening, and public speaking. Create a simple mission statement that is effective in communicating the facility purpose and direction which provides a framework for facility and employee performance, customer information, marketing strategies, and planning direction.
    3. Manage human resources, including skills in: hiring, scheduling, training, motivating, evaluating, disciplining, and discharging employees. Create job descriptions and employee manuals.
    4. Manage and oversee facility finances, including: accounts receivable, accounts payable, general ledger, and payroll. Prepare financial reports for supervisors, external financial institutions, and legal entities. Organize, analyze, and compare facility financial data. Create future projections and budgets to assist in short- and long-range planning.
    5. Measure, modify, and improve client and customer satisfaction. Respond to customer complaints. Educate clients and customers about facility services.
    6. Develop, distribute, and evaluate a grief-management program.
    7. Manage a cost-effective inventory-control program, including: consideration of rollover; sales representatives; cost-saving opportunities; ordering, storing, recording, pricing, and dispensing products and medications.
    8. Maintain facility equipment and physical space. Establish and evaluate protocols for operation and maintenance of facility equipment. Develop cost-effective replacement and improvement plans. Create, coordinate, and evaluate a facilities maintenance plan.
    9. Assist in creating and maintaining a safe working environment: manage MSDS forms; manage medical and hazardous material procurement, storage, use, and disposal; develop emergency, disaster, hazard, and safety communication plans for the institution.
    10. Create, manage, and evaluate a cost-effective risk-management program.
    11. Maintain an appropriate program for safe and cost-effective purchase, storage, handling, use, recording, and disposal of controlled substances; reporting to local, state, and federal agencies.
    12. Assist in facility planning: develop strategies to evaluate and measure demographics; predict needs for new services and products; as well as predict changes in the amount or need for services and products currently provided.
    13. Assist in developing a marketing plan to inform clients and potential clients of new and current products and services that your institution offers. Develop marketing strategies that take advantage of websites, e-mail, and other forms of advertisement.
    14. Create and communicate SOPs (standard operational procedures) for all procedures of the facility's operation, including Institutional Animal Care and Use Committee compliance.

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Last Updated: 5/3/13